Shipping & Returns

Shipping Information

At Try Lumea, we do everything we can to ensure that your order is processed and delivered as quickly as possible.

Our average delivery time is 4 to 11 business days and consists of the following stages:

Order Processing Time: 1 to 3 business days

This period includes:

Order confirmation
Order processing
Quality inspection
Order packaging

Shipping Time: 3 to 8 business days

Shipping time depends on your location and includes transportation from our international warehouse to the delivery address provided at checkout.

Order Tracking

You can track your order at any time through the “Track Order” page, available in the main menu of our website.

Have questions about your order? Contact us:

Email: info@try-lumea.com

Payment Methods

We offer the following secure payment methods:

Visa
Mastercard
PayPal
American Express (Amex)
Maestro
Bancontact
iDEAL

All payments are processed through secure payment service providers.

Return Policy

Returns

Not satisfied with your purchase? You may return your order within 30 days of receiving it, provided that the product is in its original condition.

To ensure your return is accepted, you must retain your shipping receipt or tracking number.

Once we receive and inspect the returned product, we will issue a refund using the same payment method used to place the original order.

All returns must be reported to our customer service team in advance.

Receiving a Damaged or Defective Product

Did you receive a damaged or defective product?

Please contact our customer service team immediately and provide:

Order number
Information about which product is affected
Detailed description of the issue
Photos clearly showing the damage or defect

If the package was damaged during transit, please take photos immediately after receiving the shipment and send them to us.

Important: Damage must be reported within 7 days of delivery.

Without sufficient evidence, we cannot offer a refund, replacement product, or store credit.

Receiving the Wrong Product

Did you receive a different product than the one you ordered?

Please contact us as soon as possible and provide:

Order number
Name of the product you should have received
Name of the product you received
Clear photo of the product received

We will then work with you to find an appropriate solution.

Exchanges

We do not offer direct exchanges or automatic replacement shipments.

If you would like to receive a different product, you may return the product you received and then place a new order.

Return Costs

We do not charge return shipping costs in the following cases:

Damaged products
Defective products
Incorrectly delivered products

The customer is responsible for return shipping costs in the following cases:

Change of mind
Placing an incorrect order
Dissatisfaction with the product

The customer remains responsible for safely returning the shipment and should retain proof of shipment.

Return Address

Since the return address may vary depending on the product and warehouse, please always contact our customer service team before sending a return.

We will then provide you with the appropriate return address.

Email: info@try-lumea.com

Order Cancellation Policy

Would you like to cancel your order?

Please contact us within 24 hours of placing your order at:

info@try-lumea.com

After this time, your order may already be in the processing stage. In such cases, we reserve the right to refuse the cancellation request.

If cancellation is no longer possible, you may return the order after receiving it in accordance with our Return Policy.

Account