Privacy Policy

Try Lumea (“we,” “us,” or “our”), trading name of NK COMMERCE LTD, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website or make a purchase through https://try-lumea.com.

We process personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other applicable privacy laws.

By using our website, you consent to the processing of your personal information as described in this Privacy Policy.

Data Controller

The data controller responsible for your personal information is:

Try Lumea / NK COMMERCE LTD

128 City Road
London, EC1V 2NX
United Kingdom

Registered in the United Kingdom under company number: 16820320

Email: info@try-lumea.com
Website: https://try-lumea.com

What Personal Information We Collect

When you visit our website, create an account, contact us, or place an order, we may collect the following personal information:

a) Personal Information

Full name
Email address
Phone number
Billing address
Shipping address

b) Order and Payment Information

Order history
Transaction information
Payment method
Payment status

Payment information is securely processed by third-party payment service providers. We do not store full credit card details or bank account information.

c) Technical Information

When you use our website, we may automatically collect the following information:

IP address
Browser type and settings
Device information
Operating system
Referring website
Pages visited
Date and time of visit
Cookies and similar tracking technologies

d) Marketing and Communication Information

Newsletter subscriptions
Marketing preferences
Participation in promotional campaigns, promotions, or surveys
Communication history with our customer service team

Legal Bases for Processing Personal Information

We process personal information only when we have an appropriate legal basis to do so, including:

Performance of a contract
Compliance with legal obligations
Our legitimate interests
Your consent

Our legitimate interests may include preventing fraud, protecting our systems, providing customer support, operating our business, and improving our services.

Where processing is based on your consent, you may withdraw your consent at any time.

How We Use Your Personal Information

We use your personal information for the following purposes:

Processing orders
Delivering products and services
Providing customer service and support
Sending order confirmations and shipping updates
Processing payments
Preventing fraud and abuse
Improving our website and services
Analyzing how our website is used
Sending marketing communications where you have provided consent
Complying with legal obligations

Shopify

Our online store is powered by Shopify Inc. Shopify provides the e-commerce platform that allows us to offer our products and services.

Your information is stored through Shopify's secure infrastructure, databases, and systems.

For more information about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

Sharing Personal Information

We may share personal information with carefully selected third parties where necessary to provide our services.

This may include:

Payment service providers, such as Shopify Payments, PayPal, Klarna, and Stripe
Shipping and logistics partners
Hosting and IT service providers
Marketing and analytics tools
Administrative and accounting service providers
Government authorities or other authorized institutions where required by law

These parties receive only the information necessary to perform their services.

We never sell your personal information to third parties.

International Data Transfers

Because we use international service providers, your personal information may be processed outside the European Economic Area (EEA).

When transferring personal information internationally, we use appropriate safeguards, including:

Standard Contractual Clauses (SCCs)
GDPR-compliant agreements
Other legally approved data protection mechanisms

Cookies and Similar Technologies

Our website uses cookies and similar technologies.

We use cookies to:

Ensure the proper functioning of our website
Remember user preferences
Analyze website traffic
Improve the user experience
Personalize content
Conduct marketing and advertising activities

When you first visit our website, you can manage your cookie preferences through our cookie banner.

You can also disable cookies through your browser settings.

Data Retention

We do not retain personal information for longer than necessary to fulfill the purposes for which it was collected.

Typical data retention periods include:

Order and invoice information: up to 7 years
Marketing information: until consent is withdrawn
Customer account information: for as long as the account remains active
Customer service communications: for as long as necessary to provide support and meet legal obligations

After the applicable retention period, information is securely deleted or anonymized.

Your Rights

Depending on where you live and the applicable laws, you may have the following rights:

Right to access your personal information
Right to correct your personal information
Right to delete your personal information
Right to restrict processing
Right to object to processing
Right to data portability
Right to withdraw consent
Right to lodge a complaint with the appropriate supervisory authority

To exercise any of these rights, you may contact us at:

info@try-lumea.com

We will make reasonable efforts to respond to your request within 30 days.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against loss, unauthorized access, disclosure, alteration, or destruction.

Although we use appropriate security measures, no system can guarantee complete security.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or data processing practices of such external websites.

We recommend reviewing the privacy policy of any third-party website before providing any personal information.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Any changes will be published on this page. The most current version of this Privacy Policy will always be available on our website.

Contact

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us:

Try Lumea / NK COMMERCE LTD

128 City Road
London, EC1V 2NX
United Kingdom

Registered in the United Kingdom under company number: 16820320

Email: info@try-lumea.com
Website: https://try-lumea.com